What does good customer experience mean to you? Feeling like I was actually listened to. It's essential that I don't feel like a checkbox on someone's list. I want to feel like they are genuinely listening to me and actively working to help

What’s your favorite part of IA? The camaraderie of the people I get to work with, and the amazing experiences we are able to have when working with brands

Which brand do you think does customer experience really well? Costco. They are always very empathetic, willing to help, and actively listening to their customers

Favorite Pokémon? I don't know Pokemon very well but Cinccino is super cute

What’s your go-to fry spot? McDonald's. With a crispy Coke