What does good customer experience mean to you?

Getting more than expected. When the company goes above and beyond.

What’s your favorite part of IA?

The team engagement. Everyone is working together to make everyones (coworkers and clients) experience great.

Which brand do you think does customer experience really well?

Southwest Airlines- they take care of you with unexpected surprises and seem to have fun doing their jobs.

Favorite Pokémon?

no favorite, just gotta catch them all.

What’s your go-to fry spot?

Five Guys- I love "real fries" and a lot of them.